What is the minimum order quantity (MOQ)?
Our MOQ starts at 50 panels per SKU. Orders of 200+ panels qualify for tiered volume discounts of up to 35% off list pricing. We also support mixed-SKU orders — for example, 25 wall-formwork panels and 25 column panels still meets the 50-panel minimum.
How long is the lead time for bulk orders?
For in-stock panel systems shipped from our Shanghai warehouse, delivery takes 7-14 business days. Custom or made-to-order systems require 4-6 weeks for production plus 2-3 weeks for shipping. We provide a detailed timeline with your quote.
What payment terms are available for bulk buyers?
Standard terms are 30% deposit with balance due before shipment. For established accounts with repeat orders, we offer Net 30 and Net 60 terms. We accept wire transfer (T/T) and documentary credit (L/C). Payment terms are confirmed during your initial quote review.
Can I customize panel sizes, colours or branding on bulk orders?
Yes. We offer custom panel dimensions, colours, surface finishes, and logo branding (mould embossing, laser marking, packaging inserts). Custom colours require a minimum of 200 panels per SKU and add approximately 1-2 weeks to production time. Your account manager will provide a colour matching guide.
How does shipping and customs work for international orders?
We handle everything door-to-door via DDP (Delivered Duty Paid). Customs clearance and import duties are included in your quoted price — no surprise fees on arrival. We ship via sea freight for full containers and express courier for smaller orders. All panels use export-grade crating with reinforced corner protection.
What warranty and after-sales support do bulk orders include?
All bulk orders include a 2-year structural warranty covering panel bodies and steel frames. If any unit arrives damaged, we ship replacements at no cost. Your dedicated account manager handles all claims and restocking within 48 hours.